Change Notes

Version 8.2

Reason for termination of call disconnection by the IVR

If a call was disconnected by the IVR system, the call history previously indicated that the call was ended by the agent. At this point, it is now correctly stated that the call was ended by the IVR.

Default category for incoming direct calls

Direct calls, i.e. calls that are received by dialing the respective extension directly on the end device, are now also persisted in no vomind iAGENT. This means that these calls now also have a category. The category for incoming direct calls is set to the default category selected in the telephone system plug-in.

Filter options for Silent Monitoring

Supervisors now have the option of filtering by specific groups and/or categories (subject areas) in the “Call Silent.
Two additional columns labeled “Group” and “Category” have been added to the overview along with corresponding text filters.

Audio format of call recordings

The file format in which the call recordings are saved has been changed from “.opus” to “.mp3” (default setting). Optionally, the file format can be changed to “.wav” or “.opus (in the IVR config.properties).