With the iAGENT Call Flow Designer, individual scenarios for telephone customer communication can be created on a graphical interface which can be easily and flexibly adapted as required. It is easy to define a clear structure for how incoming calls are pre-qualified and processed in order to optimize internal workflows and customer service processes.
In addition to the Call Flow Designer, the Call Flow Editor app also provides the so-called Call Flow Editor for creating call flows. Based on JavaScript, the editor can be used to create call scripts on the IVR system. Here, the call script can be thought of as a flowchart that is executed from top to bottom when the script is loaded at the beginning of an incoming call.
This manual describes the Call Flow Designer with the most important components and functions.
