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novomind iAGENT Documentation
  • Manuals
    • iAGENT Desk
    • iAGENT Supervisor
    • iAGENT Chat
    • iAGENT Claim
    • iAGENT Apps
  • Howto
    • iAGENT Supervisor
      • Master Data
        • Create User
        • Create Group
        • Create Category
        • Create Tenant
        • Create System Account
        • Create Incoming Account
        • Create messenger incoming account
      • Connectivity
        • Configure LDAP authentification
        • Configure MS365 SSO via SAML
      • Customer communication
        • Configure chat to have history sent by mail
        • Enable customer ratings for mails
        • Configuring a subsequent messenger chatbot
        • Activate the PDF channel in iAGENT systems
        • Add new fonts for iMail4Letter
    • iAGENT Routing
  • Developer Documentation
  • System Documentation
    • Announcements
    • Lifecycle
    • Release Notes
    • System Requirements
    • Grafana metrics
    • RoutingConf. parameters
    • EnglishEnglish
    • DeutschDeutsch

Contents iAGENT Apps

  • Call Flow Editor
    • Change Notes
    • Introduction
    • Call Flow Overview
    • Components Menu
    • Help Texts
    • Components
    • Application Settings
    • Creation Of Call Flows
    • Flow Lab
  • Call Connector
    • Change Notes
    • Silent Monitoring & Whispering
  • Call Phoneticket
    • Change Notes
  • Call Microsoft Teams
  • Call BrowserPhone
    • Change Notes
  • WhatsApp Connector
    • WhatsApp General
    • How to create a new WhatsApp Account
    • Chatting via WhatsApp Messenger
    • Create WhatsApp message templates
    • Examples for implementation
  • Report Scheduler App

iAGENT Apps

Here you will find instructions and descriptions for the novomind iAGENT apps. All apps can be easily and quickly integrated into the software environment at runtime.

Copyright © 2026 novomind iAGENT Documentation
  • Manuals
    • iAGENT Desk
    • iAGENT Supervisor
    • iAGENT Chat
    • iAGENT Claim
    • iAGENT Apps
  • Howto
    • iAGENT Supervisor
      • Master Data
      • Connectivity
      • Customer communication
    • iAGENT Routing
  • Developer Documentation
  • System Documentation
    • Announcements
    • Lifecycle
    • Release Notes
    • System Requirements
    • Grafana metrics
    • RoutingConf. parameters