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novomind iAGENT Documentation
  • Manuals
    • iAGENT Desk
    • iAGENT Supervisor
    • iAGENT Chat
    • iAGENT Claim
    • iAGENT Apps
  • Howto
    • iAGENT Supervisor
      • Master Data
        • Create User
        • Create Group
        • Create Category
        • Create Tenant
        • Create System Account
        • Create Incoming Account
        • Create messenger incoming account
      • Connectivity
        • Configure LDAP authentification
        • Configure MS365 SSO via SAML
      • Customer communication
        • Configure chat to have history sent by mail
        • Enable customer ratings for mails
        • Configuring a subsequent messenger chatbot
        • Activate the PDF channel in iAGENT systems
        • Add new fonts for iMail4Letter
    • iAGENT Routing
  • Developer Documentation
  • System Documentation
    • Announcements
    • Lifecycle
    • Release Notes
    • System Requirements
    • Grafana metrics
    • RoutingConf. parameters
    • EnglishEnglish
    • DeutschDeutsch

Contents iAGENT Apps

  • Call Flow Editor
    • Change Notes
    • Introduction
    • Call Flow Overview
    • Components Menu
    • Help Texts
    • Components
    • Application Settings
    • Creation Of Call Flows
    • Flow Lab
  • Call Connector
    • Change Notes
    • Silent Monitoring & Whispering
  • Call Phoneticket
    • Change Notes
  • Call Microsoft Teams
  • Call BrowserPhone
    • Change Notes
  • WhatsApp Connector
    • WhatsApp General
    • How to create a new WhatsApp Account
    • Chatting via WhatsApp Messenger
    • Create WhatsApp message templates
    • Examples for implementation
  • Report Scheduler App

Expenses / Fees

For all private users, including your customers, WhatsApp communication is free.

For you as a WhatsApp business user, it’s not.

For details and tariffs refer to your project leader.

Copyright © 2025 novomind iAGENT Documentation
  • Manuals
    • iAGENT Desk
    • iAGENT Supervisor
    • iAGENT Chat
    • iAGENT Claim
    • iAGENT Apps
  • Howto
    • iAGENT Supervisor
      • Master Data
      • Connectivity
      • Customer communication
    • iAGENT Routing
  • Developer Documentation
  • System Documentation
    • Announcements
    • Lifecycle
    • Release Notes
    • System Requirements
    • Grafana metrics
    • RoutingConf. parameters