Lifecycle

All product relevant life cycles are shown on this site. A dash (-) in the tables means that this date is unspecified or not fixed yet. Each entry in the tables is supported, until the date in the column “Supported until” is passed.

Components

Vendor Product / Version Supported since Supported until (EOL or iAGENT version)
Oracle JDK 1.8 01.03.2019
Oracle JDK 11 (iAGENT version >= 11.11) 01.03.2019
Adopt Open JDK 1.8 01.03.2019 iAGENT < 12.0
Adopt Open JDK 11 (iAGENT version >= 11.11) 01.03.2019
Eclipse Temurin JDK 11 (iAGENT version >= 11.11) 01.03.2019
Apache Apache Webserver 2.2 01.01.2020
Apache Apache Webserver 2.4
Microsoft IIS 7
Microsoft IIS 8

iAGENT Versions

Version Supported since Supported until (EOL)
<= 9.x 31.12.2020
10.x 31.12.2020
Legacy Supervisor GUI (*) 31.12.2020
11.x Q1 2023 (only 11.36)
**) 12.x Mai 2021  
   

(*) Please note that the support for the legacy supervisor gui ends in every version from the 31st of December 2020 on!

(**) Only the current and the last 3 minor versions of iAGENT 12 are supported. Additionally, the 11.36 still will be supported until Q1 of 2023.

Call Version Compatibility

Call-Version (**)
Release Date Minimum iAGENT Version Maximum iAGENT Version
8.2.x 2024-02-06 12.27.0
8.1.x 2023-07-04 12.20.0
7.x 2022-08-03 12.0
6.x 2021-12-16 12.0 12.8
(**) The latest two minor versions of the Call Connector App are generally supported.
 
Databases
Vendor Version Supported since Supported until (EOL)
MSSQL 2012 31.12.2020
MSSQL 2014 31.12.2020
MSSQL 2016 2019
MSSQL 2019 01.06.2020
MSSQL 2022 12.06.2023
Oracle <= 10 31.12.2020
Oracle 11 31.12.2020
Oracle 12
Oracle 18c SE 2
Oracle 19c
PostgreSQL 14 iAGENT v12.9

Operating Systems

Vendor Version Supported since Supported until (EOL)
Microsoft Windows Server 2007 01.01.2019
Microsoft Windows Server 2012 31.12.2020
Microsoft Windows Server 2016
Microsoft Windows Server 2019 01.08.2020
Microsoft Windows Server 2022 11.09.2023 (iAGENT >= 12.28)
Linux CentOS
Linux RedHat

Note: The listed operating systems are officially supported and our software is tested on these platforms. Other operating systems may also be used but without included support or warranty by novomind.

Note 2: Windows Servers don’t support the integrated iAGENT spellchecking (Aspell.net) for some languages (e.g. arabic)!

Browser Versions

Browser Version Supported since Supported until (EOL)
MS IE < 11 01.01.2019
MS IE 11 (*) 31.12.2021
MS Edge current versions 01.01.2019
Firefox current versions
Chrome current versions 01.08.2020

(*) Just a few iAGENT features are not fully working on this browser version due to technical restrictions (e.g. Flow Designer and Audio Recorder). So this browser comes with limited support and warranty!

Note: The listed Browsers are officially supported and our software is tested on these (see exception above). Other Browsers (including mobile Browsers) may also be used but without included support or warranty by novomind.