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Sending messages with lists or reply button
The two message types List Message and Reply Button can be sent to customers via a connected chatbot. With a List Message, the customer can select from up to 10 options. With Reply Button, the customer can select a reply from up to three reply suggestions by clicking on a button. The reply is then displayed in the chat history.
These two message types can be implemented as follows:
Type List Message
The message type List Message can be implemented like this:
{ "messages": [ { "type": "raw", "scheme": "nm_whatsapp_messenger_interactive_v1", "rawMessage": { "interactive": { "type": "list", "header": { "type": "text", "text": "Residency Registration" }, "body": { "text": "blabla" }, "action": { "button": "Choose your location", "sections": [ { "title": "Germany", "rows": [ { "id": "berlin", "title": "Berlin", "description": "Berlin" }, { "id": "hamburg", "title": "Hamburg", "description": "Hamburg" } ] }, { "title": "Denmark", "rows": [ { "id": "copenhagen", "title": "Copenhagen", "description": "Copenhagen" } ] } ] } } } } ] }
Type Replay Button
The message type Reply Button can be implemented like this:
{ "messages": [ { "type": "raw", "scheme": "nm_whatsapp_messenger_interactive_v1", "rawMessage": { "interactive": { "type": "button", "header": { "type": "text", "text": "What is your concern?" }, "body": { "text": "Please tell us your concern" }, "action": { "buttons": [ { "type": "reply", "reply": { "id": "product-question-button", "title": "Product question" } }, { "type": "reply", "reply": { "id": "complaint-button", "title": "Complaint" } } ] } } } } ] }