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novomind iAGENT Documentation
  • Manuals
    • iAGENT Desk
    • iAGENT Supervisor
    • iAGENT Chat
    • iAGENT Claim
    • iAGENT Apps
  • Howto
    • iAGENT Supervisor
      • Master Data
        • Create User
        • Create Group
        • Create Category
        • Create Tenant
        • Create System Account
        • Create Incoming Account
        • Create messenger incoming account
      • Connectivity
        • Configure LDAP authentification
        • Configure MS365 SSO via SAML
      • Customer communication
        • Configure chat to have history sent by mail
        • Enable customer ratings for mails
        • Configuring a subsequent messenger chatbot
        • Activate the PDF channel in iAGENT systems
        • Add new fonts for iMail4Letter
    • iAGENT Routing
  • Developer Documentation
  • System Documentation
    • Announcements
    • Lifecycle
    • Release Notes
    • System Requirements
    • Grafana metrics
    • RoutingConf. parameters
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Contents iAGENT Chat

  • Change Notes
  • Introduction
  • System Environment novomind iAGENT Chat
  • novomind iAGENT Desk
    • Navigation within the User Interface
    • Chat Routing
    • Chat Channels
    • Messenger Chats
    • Text Modules and Pushlinks
    • Agent Response Area (Chat input area)
    • Forwarding a chat
    • Recategorizing Chats
    • File Transfer
    • Closing a Chat
    • Practical Instructions : Step by step chat processing
    • List of Shortcuts
    • New Process
    • Chat Search
  • Video chat with WEBRTC
  • Chat with IQ integration
Start page iAGENT Chat Manual
Click image to get to the introduction or use the content links on the left side to navigate through the manual.
Copyright © 2026 novomind iAGENT Documentation
  • Manuals
    • iAGENT Desk
    • iAGENT Supervisor
    • iAGENT Chat
    • iAGENT Claim
    • iAGENT Apps
  • Howto
    • iAGENT Supervisor
      • Master Data
      • Connectivity
      • Customer communication
    • iAGENT Routing
  • Developer Documentation
  • System Documentation
    • Announcements
    • Lifecycle
    • Release Notes
    • System Requirements
    • Grafana metrics
    • RoutingConf. parameters