The following shortcuts can be used in novomind iAGENT Chat:
| Shortcut | Description | Area / Condition |
| CTRL + D |
Opens the resubmission dialog |
Response editor |
| ALT + 4 |
Focus on input field |
Response editor |
| CTRL + S |
Send |
Chat open |
| CTRL + B |
Block |
Chat open |
| CTRL + Q | Conclude |
Chat closed |
| CTRL + Q | Close | |
| CTRL + R |
Recategorization |
|
| CTRL + I | Forwarding a chat |
Focus on inbox |
| CTRL + 1-9 |
Select chat-channel |
Chat channel selected |
| CTRL + 0 | unselect chat-channel |
|
| CTRL +SHIFT + M |
New process |
|
| CTRL +SHIFT +S | Search | |
| CTRL +SHIFT +P | Break | These action keys have been pre-assigned in chat mode. The corresponding button will be marked in orange. |
| CTRL +SHIFT +A |
switch to iAGENT Desk |
These action keys have been pre-assigned in chat mode. The corresponding button will be marked in orange. |
| CTRL +SHIFT +L |
Log off |
These action keys have been pre-assigned in chat mode. The corresponding button will be marked in orange. |