The following shortcuts can be used in novomind iAGENT Chat:
Shortcut | Description | Area / Condition |
CTRL + D |
Opens the resubmission dialog |
Response editor |
ALT + 4 |
Focus on input field |
Response editor |
CTRL + S |
Send |
Chat open |
CTRL + B |
Block |
Chat open |
CTRL + Q | Conclude |
Chat closed |
CTRL + Q | Close | |
CTRL + R |
Recategorization |
|
CTRL + I | Forwarding a chat |
Focus on inbox |
CTRL + 1-9 |
Select chat-channel |
Chat channel selected |
CTRL + 0 | unselect chat-channel |
|
CTRL +SHIFT + M |
New process |
|
CTRL +SHIFT +S | Search | |
CTRL +SHIFT +P | Break | These action keys have been pre-assigned in chat mode. The corresponding button will be marked in orange. |
CTRL +SHIFT +A |
switch to iAGENT Desk |
These action keys have been pre-assigned in chat mode. The corresponding button will be marked in orange. |
CTRL +SHIFT +L |
Log off |
These action keys have been pre-assigned in chat mode. The corresponding button will be marked in orange. |