Backlog

These charts inform you about the current or historical situation in the queue. The practical default settings provide additional transparency.

Live

The live charts of the backlog prepare the current events in the backlog. You can filter the data by: 

• Tenant
• Categories
• Channel 
• Cause 
• Status

Channel tab

Create an individual chart that meets your requirements by selecting which tenants, categories and input channels are to be considered.

• Click on to display the chart. The graphic presents an optical preparation of the data at the current time in relation to the output channel used.
• Click on to save the chart. Saved charts are displayed in Analytics > Backlog > My analytics charts.
• Click on   to remove all presets.

Category tab

Create an individual chart that meets your requirements by selecting which tenants, categories and input channels are to be considered.

• Click on to display the chart. The graphic presents an optical preparation of the data at the current time in relation to the category used.
• Click on to save the chart. Saved charts are displayed in Analytics > Backlog > My analytics charts.
• Click on   to remove all presets.

Historical

The charts of the backlog history show the events from the backlog that took place more than 30 days ago.

You can filter the data by: 

• Timeframe
• Tenant
• Categories
• Channel 
• Cause 
• Status

Channel tab

Create an individual chart that meets your requirements by selecting which tenants, categories and input channels are to be considered for which period in the past.

• Click on to display the chart. The graphic presents an optical preparation of the data related to the defined time period and the input channel.
• Click on to save the chart. Saved charts are displayed in Analytics > Backlog > My analytics charts.
• Click on   to remove all presets.

Category tab

Create an individual chart according to your specifications. To do this, define which tenants, categories and input channels are to be considered for which period in the past.

• Click on to display the chart. The graphic presents the data in relation to the specified period and the selected categories.
• Click on to save the chart. Saved charts are displayed in Analytics > Backlog > My analytics charts.
• Click on   to remove all presets.

Live Chats

This monitoring is designed to display all running chats in their current status through stacked bars.

You can filter the data by: 

• Tenant
• Categories
• Channel 
• Messeger incomming account
• Chat status

When the filters have been changed, please press the “Load charts” button to apply the filter changes. 

• Click on to display the chart. 
• Click on to save the chart. Saved charts are displayed in Analytics > Backlog > My analytics charts.
• Click on   to remove all presets.