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novomind iAGENT Documentation
  • Manuals
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  • Howto
    • iAGENT Supervisor
      • Master Data
        • Create User
        • Create Group
        • Create Category
        • Create Tenant
        • Create System Account
        • Create Incoming Account
        • Create messenger incoming account
      • Connectivity
        • Configure LDAP authentification
        • Configure MS365 SSO via SAML
      • Customer communication
        • Configure chat to have history sent by mail
        • Enable customer ratings for mails
        • Configuring a subsequent messenger chatbot
        • Activate the PDF channel in iAGENT systems
        • Add new fonts for iMail4Letter
    • iAGENT Routing
  • Developer Documentation
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    • Announcements
    • Lifecycle
    • Release Notes
    • System Requirements
    • Grafana metrics
    • RoutingConf. parameters
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Contents Supervisor

  • Change Notes
  • Introduction
  • The Title Bar
  • Backlog
  • Search
  • Contacts
  • Analytics
    • Monitoring
    • Backlog
    • Service level
    • Completed
  • Reports
    • General
    • Mail
    • Call
    • Chat
    • Claim
    • Custom and Shared Reports
    • Report Wizard
  • Administration
    • Master Data
    • Analysis
    • Answers
    • Chat
    • Claim
    • System

Administration

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Copyright © 2025 novomind iAGENT Documentation
  • Manuals
    • iAGENT Desk
    • iAGENT Supervisor
    • iAGENT Chat
    • iAGENT Claim
    • iAGENT Apps
  • Howto
    • iAGENT Supervisor
      • Master Data
      • Connectivity
      • Customer communication
    • iAGENT Routing
  • Developer Documentation
  • System Documentation
    • Announcements
    • Lifecycle
    • Release Notes
    • System Requirements
    • Grafana metrics
    • RoutingConf. parameters