| Parameter |
Values |
Standard values |
Description |
| supervisor.allowedAttachments |
list of filename extensions |
all attachments types allowed |
Define the permitted attachment types. Fill file extensions as comma-seperated list. |
| supervisor.anonymization.agent.name.replacement |
|
|
Replaces the start parameter imail.hideAgentNames for the anonymization of the agent names in the iAGENT supervisor search. |
| supervisor.backlog.default.columns.chat |
|
|
Configure default columns within supervisor chat backlog. Possible Values (multiple values comma separated possible): channel, mandator, category, language, clerk, from, status, lastaction, duration. Column ID is not deselectable and is always shown. |
| supervisor.backlog.default.columns.claim |
|
|
Configure default columns within supervisor claim backlog. Possible Values (multiple values comma separated possible): servicelevel, deadline, priority, complainer, date, category, clerk, legitimate. Columns Status, ID and Name are not deselectable. |
| supervisor.backlog.default.columns.mail |
|
|
Configure default columns within supervisor backlog. Possible Values (multiple values comma separated possible): attachment, status, language, servicelevel, servicelevelratio, account, accountout, channel, cause, emailid, processid, from, subject, date, datesent, clerk, mandator, category, location. |
| supervisor.chat.monitoring.showHiddenAgentNames |
true|false |
false |
Controls whether agent names should be displayed in chat monitoring, even though the ‘imail.hideAgentNames’ parameter is set. |
| supervisor.hideAgentPause |
true|false |
false |
Hide Pause times / Information in the Supervisor (User Administration / Agent Status). |
| supervisor.logging.changes.logUserNames |
true|false |
true |
Configure user name logging at routing.changes.log. True: User names are logged. False: User names are not logged. |
| supervisor.reports.selection.persistent |
true|false |
false |
After running a report, the configuration is saved in the session. If the parameter is used, the configuration for the user is stored in the database. When a report is called again, the information from the session or from the database is determined and used for preselection. |
| supervisor.textmodules.allowRichText |
true|false |
true |
Make the buttons for bold, inverse, underlined appear in the text module editor of the SV. |
| supervisor.textmodules.maxChars |
number of characters |
|
Restriction of the text block length, supervisors cannot create larger text modules then. |
| supervisor.textmodules.perPage |
number of textmodules |
|
Configure the number of textmodules shown on a page of the “text modules”-view. |
| supervisor.transactioncode.enabled |
true|false |
|
If set true, then also in the Supervisor the admin or a supervisor must include a transaction code when completing a ticket in a category that requires a completion code. |
