RoutingConf. display parameters

Parameters

display…

Parameter Values Default value
display.history.legacy true | false false
Activation of the old history, which is then displayed in addition to the Journey.
display.supervisor.source true | false true
Configure visibility of source button at iAGENT Supervisor’s e-mail tab
display.supervisor.strictCategoryFilter true | false false
If set true, the supervisor may only see the tickets of the categories he is allowed to see in the agent’s inbox. I.e. the supervisor is not allowed to see the non-client tickets.