| Parameter |
Values |
Standard values |
Description |
| claim.agent.notes.mark |
true|false |
false |
When new notes are attached to a claim or assigned tickets, an icon next to the Refresh button indicates that there are new notes. |
| claim.agent.notes.recent.days |
number of days |
5 |
How many days back should be searched for notes. |
| claim.agent.notes.recent.max |
number of notes |
10 |
Maximum number of notes to be displayed. |
| claim.agent.notes.recent.updateInterval |
number of milliseconds |
60000 |
Interval in which new notes are searched for. |
| claim.properties.transfer |
Json |
|
Configure which properties are transferred from tickets to claim. Example: claim.properties.transfer = {“transfer”:\[{“tpKey”:”ticketTestDate”,”cpKey”:”claimDate”},{“tpKey”:”ticketTestLong”,”cpKey”:”claimtestLong”}\]}. Ticket property ticketTestDate is copied to claim property claimDate and ticketTestLong to claimtestLong. Values are only copied if data type is identical. Otherwise they are ignored and a warning is logged. Generic fields must exist for claims |
