Inhalt/Content
Parameters
hostname… |
||
| Parameter | Values | Default value |
| hostname.external | String | |
| If necessary, override the ‘hostname’ parameter if local and external host names are different. | ||
| hostname.internal | String | |
| If necessary, override the ‘hostname’ parameter if local and external host names are different. | ||
| categoryFilter | name of categories | Spam_level_*,*_spam |
| Allow hiding tickets with these category names (and their components) in iAGENT Desk. | ||
| channel.som.allowSwitchChannel | true | false | true |
| Enables the channel/account change from social media tickets. An agent can then, for example, reply to a social media post by e-mail. | ||
| journey.mail.view.height | numer of px | 400 |
| Control the height of the panel in which the content of an opened mail is displayed in the Journey list. | ||