| Parameter |
Values |
Standard values |
Description |
| backupDirPath |
|
|
The full path to the backup for modified templates |
| businessHour.setStateDuringCalculation |
true|false |
false |
Enable old behavior where the status of a business time (Active/Holiday/LastEnd) is set by BusinessHour with the calculateOfflineTime method. |
| claim.properties.transfer |
Json |
|
Configure which properties are transferred from tickets to claim. Example: claim.properties.transfer = {“transfer”:\[{“tpKey”:”ticketTestDate”,”cpKey”:”claimDate”},{“tpKey”:”ticketTestLong”,”cpKey”:”claimtestLong”}\]}. Ticket property ticketTestDate is copied to claim property claimDate and ticketTestLong to claimtestLong. Values are only copied if data type is identical. Otherwise they are ignored and a warning is logged. Generic fields must exist for claims |
| claim.tab.<activites>.hidden |
true|false |
false |
Hide the following functions in the claim tab: timeline, messages, reasons, compensations, contacts, notes, attachment, e.g. claim.tab.timeline.hidden=true |
| cti.options.fixedDeviceID |
true|false |
|
Control whether manual entry of a station ID on the iAGENT Desk login screen is required or possible, or not. If set true, it is not possible to enter the station ID manually when logging in. Instead, the agent only has the option of using a checkbox to decide whether to log in with telephony or without telephony. The station ID itself is determined for the agent from a user property that was previously configured on the agent. Restriction: “cti.options.fixedDeviceID” is valid system-wide and cannot be configured differently for each agent. |
| default.journey.view |
process |contact |
process |
Define whether the default setting for the new history tab “Event” or “Contact” should be selected. |
| pci.cardcheck.replace |
true|false |
false |
Replaces credit card numbers in all views of the inbox. |
| rating.socket.port |
Port number |
4251 |
Specify the port for the Rating Pugin (only to be used in combination with this plugin). |
| rest.api.deactivateSSLCheck |
true|false |
false |
The REST APIs only work on SSL by default. If set true, this can be changed to http, but this setting is not recommended/only on test systems! |
| rest.api.mailbox.cache.timeout |
number of milliseconds |
|
Change the duration of the validity of the cache. The minimum value is 60000 (1 minute), if smaller values are set, the minimum value is taken instead. |
| statistical.engineStorePath |
|
|
The full path to the Statistic Engine directory |
| user.theme |
ecom-facelift-2021|ecom-facelift-2021-contrast |ecom-facelift-2021-dark |
ecom-facelift-2021 |
Set default theme. |
