Inhalt/Content
Metrics
iagent_agents_in_pause{} |
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| Parameter | Level | Value | Return | Channel | Calc. | |
| Instance, Job | System | Agents | Number | All | Sum | |
| Metric | iagent_agents_in_pause{} | |||||
| Description | Agents that are currently logged in and in the pause status. | |||||
| Instance, Job, Tenant, Category | Category | Agents | Number | All | Sum | |
| Metric | iagent_agents_in_pause_per_category{} | |||||
| Description | Agents that are currently logged in and in the pause status. Based on categories. | |||||
| Instance, Job, Tenant, Agent Group | Agent group | Agents | Number | All | Sum | |
| Metric | iagent_agents_in_pause_per_group{} | |||||
| Description | Agents that are currently logged in and in the pause status. Based on agent groups. | |||||
| Instance, Job, Tenant | Tenant | Agents | Number | All | Sum | |
| Metric | iagent_agents_in_pause_per_tenant{} | |||||
| Description | Agents that are currently logged in and in the pause status. Based on tenants. | |||||
iagent_agents_online{} |
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| Parameter | Level | Value | Return | Channel | Calc. | |
| Instance, Job | System | Agents | Number | All | Sum | |
| Metric | iagent_agents_online{} | |||||
| Description | Agents who are currently logged in. | |||||
| Instance, Job, Tenant, Category | Category | Agents | Number | All | Sum | |
| Metric | iagent_agents_online_per_category{} | |||||
| Description | Agents who are currently logged in. Based on categories. | |||||
| Instance, Job, Tenant, Agent Group | Agent group | Agents | Number | All | Sum | |
| Metric | iagent_agents_online_per_group{} | |||||
| Description | Agents who are currently logged in. Based on agent groups. | |||||
| Instance, Job, Tenant | Tenant | Agents | Number | All | Sum | |
| Metric | iagent_agents_online_per_tenant{} | |||||
| Description | Agents who are currently logged in. Based on tenants. | |||||