Fix

• IAGENT-8979 – [Agent-Ratings-App] App-Config needs to be saved manually before first use

Improvement

• IAGENT-8267 – [Messenger] Asynchronous confirmation of status messages
• IAGENT-10864 – [Messenger] Log Messaging API Trace IDs in Messenger Connector Apps
• IAGENT-11046 – Messenger Connector Apps – Apache HTTP Client Logging via SLF4J
• IAGENT-11882 – [Messenger] Make event poll amount configurable and increase default

New Feature

• IAGENT-10664 – [Messenger] Delete Messaging API Account In Messenger Connector

Fix

• IAGENT-9836 – Messenger – SSE connections never reestablished after receiving an HTTP 404 response

Improvement

• IAGENT-9169 – [Messenger] Improve Logging of MessagingApiClient

Improvement

• IAGENT-8780 – [msg API] BOTIM – Pass customers mobile number

Fix

• IAGENT-8870 – [Messenger] ClassCastException While Attempting to Handle Media with URLs

Improvement

• IAGENT-8145 – [Messenger] Transfer of the BETA Messenger API into the public API
• IAGENT-8238 – [Messenger] Check Connection Fehlermeldungen werden verschluckt

Fix

• IAGENT-6341 – Category Notification App – use timeout for sending / send async

New Feature

• IAGENT-5913 – App für E-Mail Benachrichtigung nach manueller Rekategorisierung

Fix

• CONNECT-8459 – [Agent Assist] Kombination aus Textmodulen und Property werden nicht korrekt interpretiert

Fix

• CONNECT-8312 – [Greentube] Agent Assist Anzeigebug – In Tab Ansicht wird nicht zum Ende gescrollt

Fix

• CONNECT-8334 – Agent Assist – Knowledge articles Chat uses wrong text

Fix

• CONNECT-8276 – Agent Assist – LLM connector is not visible

Fix

• CONNECT-8275 – Agent Assist – Process leading and validation button error

Fix

• CONNECT-8253 – Agent Assist – Process can’t use Inputfield during Conversation

Fix

• CONNECT-8248 – Agent Assist – Same Sesson for LLM and RAG

New Feature

• CONNECT-7988 – iAGENT Assist – Version control between Agent Assist and Connector Apps
• CONNECT-8136 – Agent Assist – Ausformulierung von Agentenantworten

Improvement

• CONNECT-6975 – Enable quick reply buttons in process flows without introduction message
• CONNECT-7088 – Change Agent Assist Call to work with API to get transcription

Fix

• CONNECT-7863 – [general App] bei Agent Assist verschwinden bei bestimmter Skalierung Buttons
• CONNECT-8246 – Agent Assist – Same Session with new Connector

Fix

• CONNECT-8253 – Agent Assist – Process can’t use Inputfield during Conversation

Fix

• CONNECT-8194 – iAGENT Assist – Completion loading problem

Fix

• CONNECT-8141 – iAGENT Assist – escape problem

Fix

• CONNECT-8113 – Agentassit – Reduce of processes

Fix

• CONNECT-8102 – Agentassit Prompt bug for textmodules

New Feature

• CONNECT-7120 – iAGENT Assist Call – Adjust way to get transcript of call
• CONNECT-7872 – iAGENT Assist Call – Wrap-up call
• CONNECT-7958 – Create LLM Connector for Automation Platform
• CONNECT-7986 – iAGENT Assist – Code refactoring

Fix

• CONNECT-8078 – Agentassit Prompt bug for mails

Fix

• CONNECT-8141 – iAGENT Assist – escape problem

Fix

• CONNECT-8113 – Agentassit – Reduce of processes

Fix

• CONNECT-8102 – Agentassit Prompt bug for textmodules

New Feature

• CONNECT-5892 – Allow translation of incoming and outgoing messages
• CONNECT-6908 – iAGENT Assist Call – Foundation
• CONNECT-6909 – Introcude sentiment and summary for call
• CONNECT-6910 – Introduce knowledge articles and process flow for calls
• CONNECT-6911 – Introduce conversation view for call transcription
• CONNECT-7123 – Enable process flow to create/read/update properties of root ticket
• CONNECT-7124 – Allow creation of new case by process flow
• CONNECT-7509 – Enable transfer of mail/chat/call properties during process flow

Improvement

• CONNECT-6982 – Enable agent assist for iAGENT v13
• CONNECT-7347 – Improve Logging
• CONNECT-7541 – Always create new session when starting/restarting knowledge article feature
• CONNECT-7542 – Checkbox should be selected for first knowledge article by default
• CONNECT-7631 – Focus of agent assist app should be configurable

Fix

• CONNECT-8253 – Agent Assist – Process can’t use Inputfield during Conversation

Fix

• CONNECT-8141 – iAGENT Assist – escape problem

Fix

• CONNECT-8113 – Agentassit – Reduce of processes

Fix

• CONNECT-8102 – Agentassit Prompt bug for textmodules

New Feature

• CONNECT-7516 – Enable reset for sentiment & summary

Improvement

• CONNECT-6983 – [general] Agent Assist App – Introduce chat info tab in SV

Fix

• CONNECT-7818 – Agent Assist – abgelaufene Session bei älteren Tickets

New Feature

• CONNECT-5892 – Allow translation of incoming and outgoing messages
• CONNECT-7123 – Enable process flow to create/read/update properties of root ticket
• CONNECT-7124 – Allow creation of new case by process flow
• CONNECT-7509 – Enable transfer of mail/chat/call properties during process flow

Improvement

• CONNECT-7347 – Improve Logging
• CONNECT-7541 – Always create new session when starting/restarting knowledge article feature
• CONNECT-7542 – Checkbox should be selected for first knowledge article by default
• CONNECT-7631 – Focus of agent assist app should be configurable

Improvement

• CONNECT-6995 – Allow configuration of different RAG connectors per category and tenant

Fix

• CONNECT-6979 – Adjust description of prompt configuration for chat
• CONNECT-7200 – Icon to show attachements is not visible in summarization feature
• CONNECT-7348 – Start of process flow should be possible without transfer of properties

New Feature

• CONNECT-6512 – iAGENT Assist Chat – Summary & Sentiment
• CONNECT-6513 – iAGENT Assist Chat – Hilfestellung
• CONNECT-6721 – Enable transfer of mail/chat/call properties when starting process flow
• CONNECT-6733 – Make input for RAG service configurable

Fix

• CONNECT-6974 – Allow basic formatting within knowledge articles

New Feature

• CONNECT-5582 – Enable summary of multi-turn conversations
• CONNECT-6511 – Chat – Foundation
• CONNECT-6516 – Make name of Mail-Info-Tab for Agent Assist configurable

Improvement

• CONNECT-6454 – Minor UI improvements

Fix

• CONNECT-6453 – Broken RAG service breaks process assistance feature
• CONNECT-6455 – Error when displaying attachements
• CONNECT-6545 – LLM responses with special characters are not displayed in the frontend or editor

New Feature

• CONNECT-6098 – Supervisor Configuration Screen
• CONNECT-6110 – Enable placeholders in ticket properties
• CONNECT-6111 – Trigger change of integrated custom app from another custom/general app
• CONNECT-6138 – Switch knowledge articles to new API from automation platform
• CONNECT-6232 – Enable reset of agent assist in testmode
• CONNECT-6241 – Align font between Sentiment, Summary and Answer Generation
• CONNECT-6255 – Create SV mail-info-tab to visualize prompts, completion, tokens and costs
• CONNECT-6256 – Make LLM connector configurable
• CONNECT-6350 – Trigger change of integrated custom app by process flow
• CONNECT-6399 – Finalize connection to Automation Platform for Knowledge Articles

New Feature

• CONNECT-5372 – Agent Assist App Foundation
• CONNECT-5373 – Enable connection to Azure OpenAI
• CONNECT-5422 – Enable customer search in agent assist
• CONNECT-5423 – Enable sentiment analysis of incoming message
• CONNECT-5424 – Enable summary of incoming message
• CONNECT-5425 – Enable generated answers in agent assist
• CONNECT-5426 – Integrate process flow in agent assist
• CONNECT-5427 – Integrate knowledge articles from external RAG service
• CONNECT-5438 – Enable full screen for agent assist
• CONNECT-5528 – Introduce multi-select and restart to process flow
• CONNECT-5558 – Ticket Recategorization
• CONNECT-5560 – Configuration of AI Integration
• CONNECT-5636 – Process flow can activate check for attachements
• CONNECT-5637 – Allow activation of Agent Assist per category and agent
• CONNECT-5657 – Monitoring of LLM usage
• CONNECT-5673 – Hide Agent Assist for new cases and in inbox
• CONNECT-5674 – Introduce placeholder for language and properties in prompt configuration
• CONNECT-5754 – Integrate knowledge articles from external RAG service
• CONNECT-5760 – UX optimization
• CONNECT-5788 – Process new events in process flow to trigger functions in agent assist
• CONNECT-5789 – Allow recategorization of mail by process flow
• CONNECT-5805 – Introduce placeholder for text modules in prompt configuration
• CONNECT-5893 – Introduce language placeholder in prompt configuration
• CONNECT-5907 – Switch to activate/deactivate features

Fix

• CONNECT-5750 – Multi-select options do not work
• CONNECT-5790 – Process flow returns error while starting
• CONNECT-5906 – English translation does not work

Improvement

• CONNECT-8299 – Azure Connector – change temperature for gpt5

New Feature

• CONNECT-7988 – iAGENT Assist – Version control between Agent Assist and Connector Apps

Fix

• CONNECT-8147 – General Azure – App zeigt keinen Namen an

New Feature

• CONNECT-7958 – Create LLM Connector for Automation Platform

Improvement

• CONNECT-6982 – Enable agent assist for iAGENT v13

Improvement

• CONNECT-7347 – Improve Logging

Improvement

• CONNECT-7445 – Retain category and tenant configuration during app update

Fix

• CONNECT-6622 – Agent Assist blocked eventqueue

New Feature

• CONNECT-6099 – Implement LLM Connector

Improvement

• CONNECT-6405 – Add logging to Azure OpenAI connector

New Feature

• CONNECT-7988 – iAGENT Assist – Version control between Agent Assist and Connector Apps

Fix

• CONNECT-8147 – General Azure – App zeigt keinen Namen an

New Feature

• CONNECT-7958 – Create LLM Connector for Automation Platform

Improvement

• CONNECT-6982 – Enable agent assist for iAGENT v13

Improvement

• CONNECT-7347 – Improve Logging

Improvement

• CONNECT-6645 – Build OpenAI Connector for Agent Assist

Fix

• CONNECT-8248 – Agent Assist – Same Sesson for LLM and RAG

New Feature

• CONNECT-7988 – iAGENT Assist – Version control between Agent Assist and Connector Apps

New Feature

• CONNECT-7958 – Create LLM Connector for Automation Platform

New Feature

• CONNECT-7958 – Create LLM Connector for Automation Platform

Improvement

• CONNECT-6982 – Enable agent assist for iAGENT v13
• CONNECT-7541 – Always create new session when starting/restarting knowledge article feature
• CONNECT-7715 – Send x-header when calling automation platform

Improvement

• CONNECT-7715 – Send x-header when calling automation platform

Fix

• CONNECT-7818 – Agent Assist – abgelaufene Session bei älteren Tickets

Improvement

• CONNECT-7347 – Improve Logging

Improvement

• CONNECT-7541 – Always create new session when starting/restarting knowledge article feature

Improvement

• CONNECT-6990 – Simplify connector configuration by pasting automation platform connection details
• CONNECT-6995 – Allow configuration of different RAG connectors per category and tenant

Fix

• CONNECT-7082 – RAG timeout settings ignored

New Feature

• CONNECT-6403 – Enable connectors to retrieve knowledge articles from external service

Fix

• CONNECT-6622 – Agent Assist blocked eventqueue

Improvement

• CONNECT-6982 – Enable agent assist for iAGENT v13

Fix

• IAGENT-8562 – Emojis App – Emoji is not rendered correctly on the Mail Info Tab

Fix

• IAGENT-7966 – CheckConnection-Fehler wird in der EWS-App nicht angezeigt

Fix

• IAGENT-6679 – EWSConnector – Incoming account should not stop polling on invalid xml character

Improvement

• IAGENT-5602 – Neuer Header in EWS Connector App für Impersonation

Improvement

• IAGENT-5602 – Neuer Header in EWS Connector App für Impersonation

Improvement

• IAGENT-12075 – [Messenger] Improve Empty Raw Message Error Message
• IAGENT-13001 – [iAGENT msg] Ignore status events for unknown messages
• IAGENT-13029 – [Messenger] Reduce polling frequency when all polled events are already known
• IAGENT-13092 – [Messenger] Improve naming of the messenger connector threads

Improvement

• IAGENT-8267 – [Messenger] Asynchronous confirmation of status messages
• IAGENT-10864 – [Messenger] Log Messaging API Trace IDs in Messenger Connector Apps
• IAGENT-11046 – Messenger Connector Apps – Apache HTTP Client Logging via SLF4J
• IAGENT-11882 – [Messenger] Make event poll amount configurable and increase default

New Feature

• IAGENT-8312 – [Messenger] Facebook and Instagram Messenger Connector Apps – Private replies
• IAGENT-10664 – [Messenger] Delete Messaging API Account In Messenger Connector

Improvement

• IAGENT-9707 – [Messenger] Facebook/Instagram Messenger Carousels Use Deprecated Rows Attribute

Fix

• IAGENT-9501 – [Messenger] Raw Messages Of Messenger Connector Apps Should Display New Lines Correctly
• IAGENT-9836 – Messenger – SSE connections never reestablished after receiving an HTTP 404 response

Improvement

• IAGENT-9169 – [Messenger] Improve Logging of MessagingApiClient

Fix

• IAGENT-8870 – [Messenger] ClassCastException While Attempting to Handle Media with URLs

Improvement

• IAGENT-8145 – [Messenger] Transfer of the BETA Messenger API into the public API
• IAGENT-8238 – [Messenger] Check Connection Fehlermeldungen werden verschluckt
• IAGENT-8304 – [Messenger] Facebook und Instagram Messenger Connector Apps – Speichern der Page ID

New Feature

• IAGENT-7710 – [Messenger] HTML Formatierungen für Facebook

Fix

• IAGENT-7610 – Messenger Connectors – SSE connections not closed and reopened if connection problems occur
• IAGENT-7762 – [Messenger Connector] OAuth URL ist bei neu erstelltem Account nicht gesetzt

Fix

• IAGENT-7762 – [Messenger Connector] OAuth URL ist bei neu erstelltem Account nicht gesetzt

Improvement

• IAGENT-6771 – [Messenger] Redundanten Message-ID-Merk-Mechanismus entfernen

Fix

• IAGENT-6960 – [Messenger] Timeout von allen Messenger Connectoren anpassen

New Feature

• IAGENT-6315 – [msg API] Facebook Messenger Passthrough Nachrichten

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange

Fix

• IAGENT-5665 – [Messenger] EventSource NullPointerException bei Release des Connectors, wenn Push API deaktiviert

Improvement

• IAGENT-5344 – Facelift ’21 Messenger Connector Anpassungen

Fix

• IAGENT-5256 – Nach Eingabe des vorhandenen API Keys wird der Client nicht angezeigt
• IAGENT-5290 – Messenger Connectoren führen zuviele Requests gegen die Messaging API aus

Improvement

• IAGENT-10808 – Facebook SMG Connector – fix HTML View

New Feature

• IAGENT-8313 – Facebook SMG Connector – create messenger chat from public comment

Improvement

• IAGENT-6843 – Facebook SMG Connector – optimize polling performance
• IAGENT-10059 – SMG Facebook – workaround backward incompatible graph API changes

New Feature

• IAGENT-6633 – SMG Facebook – reuse existing gateway queue if account is reset/reconfigured

Fix

• IAGENT-7065 – SMG Connector – fix nullpointer if recommendationType is null

New Feature

• IAGENT-6594 – Facebook SMG Connector – activate mention feature again

Improvement

• IAGENT-4613 – SMG Facebook – handle invalidated / expired tokens
• IAGENT-6165 – SMG Facebook – Handle Permission Error when retreiving Post Data

Improvement

• IAGENT-6135 – Facebook/Instagram SMG / Twitter Connector – Support more Answer Types

Fix

• IAGENT-5078 – Facebook SMG Connector – Correct Links in HTML Views
• IAGENT-5865 – Facebook SMG Connector – Hover auf FB Login Button lässt Button verschwinden
• IAGENT-6156 – Facebook SMG Connector – fix „ticket without message payload or wrong channel“
• IAGENT-6282 – Facebook SMG Connector – remove unallowed Attachments

Improvement

• IAGENT-8267 – [Messenger] Asynchronous confirmation of status messages
• IAGENT-10864 – [Messenger] Log Messaging API Trace IDs in Messenger Connector Apps
• IAGENT-11046 – Messenger Connector Apps – Apache HTTP Client Logging via SLF4J
• IAGENT-11882 – [Messenger] Make event poll amount configurable and increase default

New Feature

• IAGENT-10664 – [Messenger] Delete Messaging API Account In Messenger Connector

Fix

• IAGENT-9836 – Messenger – SSE connections never reestablished after receiving an HTTP 404 response

Improvement

• IAGENT-9169 – [Messenger] Improve Logging of MessagingApiClient

Fix

• IAGENT-8870 – [Messenger] ClassCastException While Attempting to Handle Media with URLs

Improvement

• IAGENT-8145 – [Messenger] Transfer of the BETA Messenger API into the public API
• IAGENT-8238 – [Messenger] Check Connection Fehlermeldungen werden verschluckt

Fix

• IAGENT-7610 – Messenger Connectors – SSE connections not closed and reopened if connection problems occur

New Feature

• IAGENT-5888 – [msg API] Versenden von Medien über öffentlich gehostete URLs

Improvement

• IAGENT-6771 – [Messenger] Redundanten Message-ID-Merk-Mechanismus entfernen

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange
• IAGENT-6960 – [Messenger] Timeout von allen Messenger Connectoren anpassen

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange

Fix

• IAGENT-5665 – [Messenger] EventSource NullPointerException bei Release des Connectors, wenn Push API deaktiviert

Improvement

• IAGENT-5344 – Facelift ’21 Messenger Connector Anpassungen

Fix

• IAGENT-4050 – Security vulnerabilities in Jackson
• IAGENT-5256 – Nach Eingabe des vorhandenen API Keys wird der Client nicht angezeigt
• IAGENT-5290 – Messenger Connectoren führen zuviele Requests gegen die Messaging API aus

New Feature

• IAGENT-8530 – [Datasets] Excel export for Datasets analytics

Improvement

• IAGENT-7722 – [Models] Upgrade ZenML to 0.20
• IAGENT-8067 – Add execution queues for pipelines

Fix

• IAGENT-8783 – [Datasets] Placeholder I18n für dataset creation categories list is missing

Fix

• IAGENT-8766 – i18n filter placeholder + multiselect too long

Fix

• IAGENT-8728 – Solving problems that arose during first deployment

New Feature

• IAGENT-8428 – [Datasets] Generate 3D-Scatterplot visualizations
• IAGENT-8529 – [Datasets] Additional distribution display of a polar area chart

Improvement

• IAGENT-8687 – [Datasets] Quality of life UI improvements

Improvement

• IAGENT-8430 – [Datasets] Adding configurations for the languages
• IAGENT-8431 – [Datasets] Generate sentiments histograms graphs as native components

New Feature

• IAGENT-6729 – AI Email Classification – Authentication
• IAGENT-6731 – AI Email Classification App – Training configuration Tab
• IAGENT-6733 – AI Email Classification App – Overview Tab
• IAGENT-6790 – AI Email Classification App – Experiments & Models
• IAGENT-6992 – Integrate AutoML as new algorithm

Improvement

• IAGENT-6727 – Create configuration frame in iAGENT app
• IAGENT-7038 – Make running experiments cancelable and deletable
• IAGENT-7039 – Training configuration with UI components

New Feature

• IAGENT-8574 – 0.1.0 Release of agent-ai-inference-similarity-search 🚀

Improvement

• IAGENT-7722 – [Models] Upgrade ZenML to 0.20
• IAGENT-8067 – Add execution queues for pipelines

Fix

• IAGENT-8766 – i18n filter placeholder + multiselect too long

Fix

• IAGENT-8728 – Solving problems that arose during first deployment

Improvement

• IAGENT-12614 – Add signature to conversation
• IAGENT-12643 – Provide mail attachements to Automation Platform

Fix

• IAGENT-12812 – Abbruch der Mail-Verarbeitung durch die App – IllegalArgumentException: No incoming message content
• IAGENT-12892 – Endpoint Export Feature does not work any more

New Feature

• IAGENT-11519 – automation-app: Process additional data in API response
• IAGENT-11636 – App – Automation Platform: Template-Entscheidung per Javascript übersteuerbar
• IAGENT-12475 – Extend iAGENT API with metadata for SessionCreation with AP

Improvement

• IAGENT-12158 – automation-app: Prevent reprocessing of mails with invalid or too large content
• IAGENT-12262 – Add endpoint uuid and session uuid to ticket properties
• IAGENT-12313 – Extend conversation step with category and action and provide access to conversation to the KB

Improvement

• IAGENT-12614 – Add signature to conversation
• IAGENT-12643 – Provide mail attachements to Automation Platform

Fix

• IAGENT-12812 – Abbruch der Mail-Verarbeitung durch die App – IllegalArgumentException: No incoming message content

New Feature

• IAGENT-12475 – Extend iAGENT API with metadata for SessionCreation with AP

Improvement

• IAGENT-12262 – Add endpoint uuid and session uuid to ticket properties
• IAGENT-12313 – Extend conversation step with category and action and provide access to conversation to the KB

New Feature

• IAGENT-11519 – automation-app: Process additional data in API response

Improvement

• IAGENT-12158 – automation-app: Prevent reprocessing of mails with invalid or too large content

New Feature

• IAGENT-11636 – App – Automation Platform: Template-Entscheidung per Javascript übersteuerbar

New Feature

• IAGENT-9970 – App – Automation Platform
• IAGENT-10494 – App for autonomous processing of customer requests
• IAGENT-10656 – Make execution order variable for AI-App/IncomingMessageAnalyzer and KB

Fix

• IAGENT-11798 – Instagram Connector – NPE while processing replies for comments with null username

Fix

• IAGENT-11798 – Instagram Connector – NPE while processing replies for comments with null username

Fix

• IAGENT-10903 – Instagram Connector – NPE while processing comments with null username

Improvement

• IAGENT-10068 – SMG Instagram – workaround backward incompatible graph API changes

Fix

• IAGENT-9483 – Instagram Connector – NPE while processing comments with null text

Improvement

• IAGENT-7211 – SMG Instagram – support media_type CAROUSEL_ALBUM without direct media_url

Improvement

• IAGENT-6135 – Facebook/Instagram SMG / Twitter Connector – Support more Answer Types

Fix

• IAGENT-5866 – Instagram SMG Connector – Hover auf FB Login Button lässt Button verschwinden
• IAGENT-5959 – Instagram Connector – NullPointerException beim getDate() bei Mentions

Improvement

• IAGENT-5310 – Instagram Connector / Mail Connector App – fix CVE-2020-25649

Fix

• IAGENT-5959 – Instagram Connector – NullPointerException beim getDate() bei Mentions

Improvement

• IAGENT-4561 – Instagram Connector – Dependency Updates wg. OWASP Check
• IAGENT-5310 – Instagram Connector / Mail Connector App – fix CVE-2020-25649

Improvement

• IAGENT-12075 – [Messenger] Improve Empty Raw Message Error Message
• IAGENT-13001 – [iAGENT msg] Ignore status events for unknown messages
• IAGENT-13029 – [Messenger] Reduce polling frequency when all polled events are already known
• IAGENT-13092 – [Messenger] Improve naming of the messenger connector threads

Improvement

• IAGENT-8267 – [Messenger] Asynchronous confirmation of status messages
• IAGENT-10864 – [Messenger] Log Messaging API Trace IDs in Messenger Connector Apps
• IAGENT-11046 – Messenger Connector Apps – Apache HTTP Client Logging via SLF4J
• IAGENT-11882 – [Messenger] Make event poll amount configurable and increase default

Fix

• IAGENT-11971 – [Messenger] Instagram Media Storage Request Sends Wrong Property Name

New Feature

• IAGENT-8312 – [Messenger] Facebook and Instagram Messenger Connector Apps – Private replies
• IAGENT-10664 – [Messenger] Delete Messaging API Account In Messenger Connector

Improvement

• IAGENT-9707 – [Messenger] Facebook/Instagram Messenger Carousels Use Deprecated Rows Attribute

Fix

• IAGENT-9501 – [Messenger] Raw Messages Of Messenger Connector Apps Should Display New Lines Correctly
• IAGENT-9836 – Messenger – SSE connections never reestablished after receiving an HTTP 404 response

Improvement

• IAGENT-9169 – [Messenger] Improve Logging of MessagingApiClient

Fix

• IAGENT-8870 – [Messenger] ClassCastException While Attempting to Handle Media with URLs

Improvement

• IAGENT-8145 – [Messenger] Transfer of the BETA Messenger API into the public API
• IAGENT-8238 – [Messenger] Check Connection Fehlermeldungen werden verschluckt
• IAGENT-8304 – [Messenger] Facebook und Instagram Messenger Connector Apps – Speichern der Page ID

Fix

• IAGENT-7610 – Messenger Connectors – SSE connections not closed and reopened if connection problems occur

New Feature

• IAGENT-5678 – [Messenger] Neuer iAGENT Messenger Connector: Instagram
• IAGENT-6083 – [msg API] Instagram Quick Replies

Improvement

• IAGENT-6771 – [Messenger] Redundanten Message-ID-Merk-Mechanismus entfernen

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange
• IAGENT-6960 – [Messenger] Timeout von allen Messenger Connectoren anpassen

Fix

• IAGENT-12465 – jira app sorting with v13

Improvement

• IAGENT-8267 – [Messenger] Asynchronous confirmation of status messages
• IAGENT-10864 – [Messenger] Log Messaging API Trace IDs in Messenger Connector Apps
• IAGENT-11046 – Messenger Connector Apps – Apache HTTP Client Logging via SLF4J
• IAGENT-11882 – [Messenger] Make event poll amount configurable and increase default

New Feature

• IAGENT-10664 – [Messenger] Delete Messaging API Account In Messenger Connector

Fix

• IAGENT-9836 – Messenger – SSE connections never reestablished after receiving an HTTP 404 response

Improvement

• IAGENT-9169 – [Messenger] Improve Logging of MessagingApiClient

Fix

• IAGENT-8504 – [Messenger] LINE: Editing the Channel Access Token Does Not Work
• IAGENT-8870 – [Messenger] ClassCastException While Attempting to Handle Media with URLs

Fix

• IAGENT-8504 – [Messenger] LINE: Editing the Channel Access Token Does Not Work

Improvement

• IAGENT-8145 – [Messenger] Transfer of the BETA Messenger API into the public API
• IAGENT-8238 – [Messenger] Check Connection Fehlermeldungen werden verschluckt

Fix

• IAGENT-7610 – Messenger Connectors – SSE connections not closed and reopened if connection problems occur

Improvement

• IAGENT-6771 – [Messenger] Redundanten Message-ID-Merk-Mechanismus entfernen
• IAGENT-7363 – [msg API] LINE Neutrale Nachrichten

Fix

• IAGENT-6960 – [Messenger] Timeout von allen Messenger Connectoren anpassen

Improvement

• IAGENT-6102 – [Messenger] Line User ID als Contact Property speichern

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange

Fix

• IAGENT-5665 – [Messenger] EventSource NullPointerException bei Release des Connectors, wenn Push API deaktiviert

New Feature

• IAGENT-5156 – [Messenger] Neuer iAGENT Messenger Connector: LINE

Improvement

• IAGENT-5344 – Facelift ’21 Messenger Connector Anpassungen

Fix

• IAGENT-5256 – Nach Eingabe des vorhandenen API Keys wird der Client nicht angezeigt
• IAGENT-5290 – Messenger Connectoren führen zuviele Requests gegen die Messaging API aus

New Feature

• IAGENT-11962 – Expand Mail Connector app by Graph API with Application Permission
• IAGENT-13362 – mail connector app – trim white spaces

Fix

• IAGENT-13250 – SendFailedException „No recipient addresses“ is considered as permanent exception

New Feature

• IAGENT-12535 – Support for RFC-6530 Unicode email addresses (mailapi ready part)

Improvement

• IAGENT-13002 – MailConnectorApp – TrustAllHost for SMTP available and other improvements

Fix

• IAGENT-12215 – enable timeouts for auth request (prevent blocking incoming accounts)
• IAGENT-12389 – imap mail connector can block in case of slow server performance / large folder structures
• IAGENT-12883 – Testing connections in the mail connector app is faulty

Fix

• IAGENT-12215 – enable timeouts for auth request (prevent blocking incoming accounts)

Fix

• IAGENT-12215 – enable timeouts for auth request (prevent blocking incoming accounts)
• IAGENT-12389 – imap mail connector can block in case of slow server performance / large folder structures

Fix

• IAGENT-11313 – Mail Connector App – MS Graph API – Problems refreshing tokens after configuration changes

Fix

• IAGENT-10736 – Mail Connector App NPE in AppMailConnector#checkOAuth2CredentialsForGmail

Fix

• IAGENT-10739 – Mail-Konten „teilen“ sich die SMTP-Connection bei identischen Credentials
• IAGENT-10740 – Send configuration in mail connector app don’t use the alternative SMTP config but the original one

New Feature

• IAGENT-1508 – Mail Connector App – send configuration(s) per tenant and debug logging options

Fix

• IAGENT-10197 – Mail Connector App – Existing accounts do not show up for send configuration
• IAGENT-10547 – Mail Connector App – Help text of the MS Graph API does not contain all required permissions

Improvement

• IAGENT-9685 – Pull oldest mails first with connectors based on MS Graph API

Fix

• IAGENT-9647 – Mail Connector App causes problems using same account for IMAP and SMTP

New Feature

• IAGENT-9276 – Mail Connector App – support for Microsoft Graph API

Fix

• IAGENT-8807 – email address validation in mail connector can block valid mail addresses

Fix

• IAGENT-8807 – email address validation in mail connector can block valid mail addresses

Improvement

• IAGENT-8475 – Enable multiple IMAP folders in Mail Connector App

Fix

• IAGENT-8554 – Mail Connector App – fixed GMail Token Storage / Logging if M365 Token changed

Fix

• IAGENT-8161 – MailConnector-App unterstützt nicht den Kanal SMS

Fix

• IAGENT-7510 – Mail Connector App – fix separate smtp config / debug logging
• IAGENT-7984 – Mail Connector App – SMTP connection uses authentication when not configured if smtp username/password is configured
• IAGENT-7988 – Mail Connector App – fix detection of permanent smtp errors

Fix

• IAGENT-7510 – Mail Connector App – fix separate smtp config / debug logging

Fix

• IAGENT-7510 – Mail Connector App – fix separate smtp config / debug logging

Improvement

• IAGENT-7464 – Mail Connector App – show azure app infos when authenticated

Fix

• IAGENT-7403 – Mail Connector App – Missing Count of Mails Waiting on Mail Server

Fix

• IAGENT-7436 – Mail Connector App 2.5 having troubles using ms tokens without smtp scope
• IAGENT-7439 – Mail Connector App refreshing MS365 token every polling iteration

New Feature

• IAGENT-6599 – Mail Connector App – optional different auth for SMTP
• IAGENT-6982 – Mail Connector App – support google modern auth for pop3/imap

Fix

• IAGENT-7144 – Mail Connector App – fix proxy Auth for M365 Login
• IAGENT-7186 – Mail Connector App – memory leak on smtp send

Improvement

• IAGENT-6968 – Mail Connector App – support mail api writetimeout
• IAGENT-7046 – Mail Connector App – imail defaults / generic mail properties

New Feature

• IAGENT-6780 – Mail Connector App – Support LETTER / FAX

Improvement

• IAGENT-6629 – Mail Connector App – don’t open proxy settings on connection test

Fix

• IAGENT-6596 – Mail Connector App – handle tempoary / permanent SMTP error codes correctly

New Feature

• IAGENT-6248 – Mail Connector App – Web Proxy Support (HTTP CONNECT)
• IAGENT-6484 – Mail Connector App – Shared Mailbox Support

Fix

• IAGENT-6544 – Mail Connector App – required fields in account config are not required on save

Improvement

• IAGENT-6196 – Mail Connector App – Support von M365 OAuth2 für POP3 in iAGENT v12.x

Fix

• IAGENT-6233 – Connector for iMAP and POP3 – FolderClosedException beim Abrufen einer Mail darf nicht dafür sorgen dass alle anderen Mails auf dem Postfach angefordert werden

New Feature

• IAGENT-5172 – Mail Connector App – Version 2.x – Anpassungen für iAGENT V12

Improvement

• IAGENT-5310 – Instagram Connector / Mail Connector App – fix CVE-2020-25649

Improvement

• IAGENT-7400 – Make the features of the Mail Connector App V 2.6 available for V 1.x (11.x)

Fix

• IAGENT-7510 – Mail Connector App – fix separate smtp config / debug logging

Improvement

• IAGENT-7400 – Make the features of the Mail Connector App V 2.6 available for V 1.x (11.x)

New Feature

• IAGENT-12996 – [OMS-APP] Authentifizierung soll Konfigurierbar sein

Improvement

• IAGENT-12865 – OMS App: Display order details even in order list

Fix

• IAGENT-12446 – OMS App: fix guest order search

Fix

• IAGENT-11942 – OmsIshop App configurations can’t be stored/loaded

Improvement

• IAGENT-10541 – OMS App: Enable Guest orders in search
• IAGENT-10806 – Refactoring der OMS-App

Improvement

• IAGENT-9565 – Append OMS App

New Feature

• IAGENT-8417 – OMS iSHOP App – Datentyp der OMS REST API anzupassen

Fix

• IAGENT-6526 – OMS app tab not rendered

Fix

• IAGENT-12514 – update tika version to 3.2.2 for ecom-app-iagent-pci CVE-2025-54988

Fix

• IAGENT-11266 – pci app is blocking user management when user locale and default locale is not en/de

Fix

• IAGENT-12514 – update tika version to 3.2.2 for ecom-app-iagent-pci CVE-2025-54988

Fix

• IAGENT-11266 – pci app is blocking user management when user locale and default locale is not en/de

Fix

• IAGENT-10128 – update tika dependencies in pci app

Improvement

• IAGENT-9505 – [PCI APP] Return default value for invalid property

New Feature

• IAGENT-1436 – Erkennung PCI relevanter Informationen im Chat – Anpassung App

Fix

• IAGENT-5501 – PCI-App und TopHeader-App blockieren sich

New Feature

• IAGENT-5033 – PCI App – Prüfen von Anhängen beim Hochladen

Improvement

• IAGENT-4953 – PCI App – Erkennung soll weniger restriktiv bei den Trennzeichen sein

Fix

• IAGENT-1771 – PCI App – Falsche Meldung beim Speichern der Änderungen

New Feature

• IAGENT-6685 – Neue App: Kategorien für Rekategorisierungen auf Benutzerbearbeitung zuweisen

Fix

• IAGENT-11378 – Report Scheduler App logs in wrong logging file and uses just one thread for executing
• IAGENT-12604 – Report Scheduler App – Some scheduled reports are missed

Fix

• IAGENT-11940 – Report Scheduler App configurations can’t be stored/loaded

New Feature

• IAGENT-11016 – Report Scheduling App – SFTP key authentication

Fix

• IAGENT-10942 – Report-Scheduler-App: App only starts when the menu item is loaded

Fix

• IAGENT-10417 – Report Scheduler App: Close SFTP Connection after upload

Fix

• IAGENT-9746 – deserialization of 2.x storage values throws exception

Fix

• IAGENT-9351 – ReportScheduler-App: Entering multiple emails does not work
• IAGENT-9370 – disable smtp username/password validation for report-scheduler app
• IAGENT-9394 – ReportScheduler-App – App gets stuck when trying to send a mail out / Use account to send mail

Fix

• IAGENT-9329 – ReportScheduler-App: Old reports can no longer be executed because locale is missing

Improvement

• IAGENT-7856 – ReportScheduler-App: Selectable Language on schedule entry
• IAGENT-8045 – Reportscheduler App: Send Notification via Email on failed report executions
• IAGENT-8100 – Expand Report Scheduler App with SFTP protocol
• IAGENT-8621 – [Otto] Report Scheduler App ausblenden
• IAGENT-8857 – ReportScheduler-App: Error messages for configuration
• IAGENT-8859 – ReportScheduler-App: Konfigurationsseite und Schedulerseite mit dynamischen IDs

Fix

• IAGENT-7845 – [Report-Scheduler-App] Change of timeouts and token-endpoint in app-config does not work properly
• IAGENT-8862 – ReportScheduler-App: Combination mail sending and save to path does not work

Fix

• IAGENT-7845 – [Report-Scheduler-App] Change of timeouts and token-endpoint in app-config does not work properly

Improvement

• IAGENT-7687 – Report Scheduler App – Make timeouts for requests against REST API configurable

Fix

• IAGENT-5487 – Ui-Fehler in Apps
• IAGENT-6987 – Report Scheduler App – Exception in task stops execution until routing restart
• IAGENT-7496 – Report Scheduler App: Tag/Monat/Stunde/Minute wird nicht auf 2 Stellen aufgefüllt

Fix

• IAGENT-6987 – Report Scheduler App – Exception in task stops execution until routing restart
• IAGENT-7496 – Report Scheduler App: Tag/Monat/Stunde/Minute wird nicht auf 2 Stellen aufgefüllt

Improvement

• IAGENT-8267 – [Messenger] Asynchronous confirmation of status messages

Fix

• IAGENT-10066 – Resubmit App: It is not possible to restore a ticket once the app has submitted it

Fix

• IAGENT-8332 – [Routing-Tag-Escalation-App] Component naming conflict with SV
• IAGENT-8351 – Cannot create new Routing Tag in Routing Tag Escalation app

Improvement

• IAGENT-6096 – Routing Escalation Tags App: Eskalationszeit soll in DD:HH:mm:ss angebbar sein
• IAGENT-6104 – Routing Escalation Tag App: Abfragezeit zu gering → Lastproblem

Fix

• IAGENT-6091 – Routing Eskalations Tags App … in Dropdown Menu
• IAGENT-6097 – Routing Eskalations Tags App: Schließen Kreuz in der Oberen Rechten ecke weicht vom iAgent Design ab
• IAGENT-6098 – Routing Escalation Tags: Auswahl aller Escalation Tags aktiviert nicht alle steuerelemente

Fix

• IAGENT-9209 – Fix Alignment in SABIO App

Improvement

• IAGENT-4584 – ecom-app-iagent-sabio – Dependency Updates wg. OWASP Check

Fix

• IAGENT-2393 – [Sabio App] Änderung an API – Wegfall resource -> tree

Fix

• IAGENT-11818 – SMIME App causes Runtime error on editing incoming accounts

New Feature

• IAGENT-11301 – [SMIME App] Add support for x-pkcs7-mime mails

Fix

• IAGENT-9764 – SMIME App – JSON Scrambling Problem in v2.0

Fix

• IAGENT-9764 – SMIME App – JSON Scrambling Problem in v2.0

Improvement

• IAGENT-5822 – SMIME App – Verschlüsselung mittels AES256

Improvement

• IAGENT-4581 – ecom-app-iagent-smime – Dependency Updates wg. OWASP Check

Improvement

• IAGENT-5822 – SMIME App – Verschlüsselung mittels AES256

Fix

• IAGENT-5501 – PCI-App und TopHeader-App blockieren sich

Improvement

• IAGENT-8267 – [Messenger] Asynchronous confirmation of status messages
• IAGENT-10864 – [Messenger] Log Messaging API Trace IDs in Messenger Connector Apps
• IAGENT-11046 – Messenger Connector Apps – Apache HTTP Client Logging via SLF4J
• IAGENT-11882 – [Messenger] Make event poll amount configurable and increase default

New Feature

• IAGENT-10664 – [Messenger] Delete Messaging API Account In Messenger Connector

Fix

• IAGENT-9836 – Messenger – SSE connections never reestablished after receiving an HTTP 404 response

Improvement

• IAGENT-9169 – [Messenger] Improve Logging of MessagingApiClient

Fix

• IAGENT-8870 – [Messenger] ClassCastException While Attempting to Handle Media with URLs

Improvement

• IAGENT-8145 – [Messenger] Transfer of the BETA Messenger API into the public API
• IAGENT-8238 – [Messenger] Check Connection Fehlermeldungen werden verschluckt

Fix

• IAGENT-7610 – Messenger Connectors – SSE connections not closed and reopened if connection problems occur

Improvement

• IAGENT-6771 – [Messenger] Redundanten Message-ID-Merk-Mechanismus entfernen

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange
• IAGENT-6960 – [Messenger] Timeout von allen Messenger Connectoren anpassen

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange

Fix

• IAGENT-5665 – [Messenger] EventSource NullPointerException bei Release des Connectors, wenn Push API deaktiviert

Improvement

• IAGENT-5344 – Facelift ’21 Messenger Connector Anpassungen

Fix

• IAGENT-5256 – Nach Eingabe des vorhandenen API Keys wird der Client nicht angezeigt
• IAGENT-5290 – Messenger Connectoren führen zuviele Requests gegen die Messaging API aus

New Feature

• IAGENT-5977 – TrustedShops – Umbau auf neue API

New Feature

• IAGENT-5977 – TrustedShops – Umbau auf neue API

Fix

• IAGENT-5699 – NPE bei Trustpilot App
• IAGENT-5839 – Trustpilot App erstellt problematische PermanentMessagingException mit „{}“

Fix

• IAGENT-5699 – NPE bei Trustpilot App
• IAGENT-5839 – Trustpilot App erstellt problematische PermanentMessagingException mit „{}“

Fix

• IAGENT-5699 – NPE bei Trustpilot App
• IAGENT-5839 – Trustpilot App erstellt problematische PermanentMessagingException mit „{}“

Fix

• IAGENT-7843 – Twitter App – @Username is added even if it is already present and is not counted for character limit
• IAGENT-7950 – Twitter Connector – IndexOutOfBoundsException

Fix

• IAGENT-7950 – Twitter Connector – IndexOutOfBoundsException

Fix

• IAGENT-7625 – Twitter App – All messages above messageQueueSize are lost during polling

Fix

• IAGENT-7239 – Twitter Pull App Displays Account Properties in Individual Settings
• IAGENT-7413 – Twitter App requires Agent to manually type @xxxx into the first line of the body to be able to send the reply

Improvement

• IAGENT-5380 – Twitter Connector App – Vor dem Senden einer Antwort prüfen ob der User überhaupt existiert

Fix

• IAGENT-6271 – Twitter App – fromAddress wird mit unicode generiert

Fix

• IAGENT-1736 – Twitter Link in der Antwortvorschau führt ins Leere

Fix

• IAGENT-7747 – Twitter Connector App V1.1.1 fromAddress is generated with spec chars and emojis / release 1.1.2

Improvement

• IAGENT-4578 – ecom-app-iagent-webhook – Dependency Updates wg. OWASP Check

New Feature

• IAGENT-12675 – [msg API] WhatsApp Media card carousel templates
• IAGENT-12973 – [msg API] Support WhatsApp Call Settings API
• IAGENT-13257 – WhatsApp: Call Authorisation Request

Improvement

• IAGENT-12654 – [Messenger] Add Special Case For Registration of 555 Business Phone Numbers
• IAGENT-13001 – [iAGENT msg] Ignore status events for unknown messages
• IAGENT-13029 – [Messenger] Reduce polling frequency when all polled events are already known
• IAGENT-13092 – [Messenger] Improve naming of the messenger connector threads

Fix

• IAGENT-13301 – [Messenger] WhatsApp Connector Cannot Handle Template Passthrough Messages with ‚link‘ Parameters

Improvement

• IAGENT-13029 – [Messenger] Reduce polling frequency when all polled events are already known
• IAGENT-13092 – [Messenger] Improve naming of the messenger connector threads

Improvement

• IAGENT-13001 – [iAGENT msg] Ignore status events for unknown messages

New Feature

• IAGENT-12022 – [msg API] WhatsApp Interactive Location request messages

Improvement

• IAGENT-12075 – [Messenger] Improve Empty Raw Message Error Message
• IAGENT-12448 – [Messenger] WhatsApp Messenger Connector: Deprecated Separator Tag

Improvement

• IAGENT-8267 – [Messenger] Asynchronous confirmation of status messages
• IAGENT-11882 – [Messenger] Make event poll amount configurable and increase default

New Feature

• IAGENT-12022 – [msg API] WhatsApp Interactive Location request messages

New Feature

• IAGENT-11101 – [msg API] WhatsApp Interactive Call-to-Action URL Button Messages

Improvement

• IAGENT-10864 – [Messenger] Log Messaging API Trace IDs in Messenger Connector Apps
• IAGENT-11046 – Messenger Connector Apps – Apache HTTP Client Logging via SLF4J

Fix

• IAGENT-10956 – [Messenger] Locks Are Ignored and Handling Frequent Duplicates

New Feature

• IAGENT-10664 – [Messenger] Delete Messaging API Account In Messenger Connector

Improvement

• IAGENT-10630 – [Messenger] Rework WhatsApp Messenger Connector For Cloud API
• IAGENT-10667 – [Messenger] WhatsApp Embedded Signup Improvements

Fix

• IAGENT-10617 – [Messenger] Selecting A Test Phone After Embedded Signup Numbers Leads To NullPointerException

New Feature

• IAGENT-9973 – [msg API] WhatsApp Cloud API

Improvement

• IAGENT-10005 – [WhatsApp Connector] Improvement Edit WhatsApp Business Account Dialog
• IAGENT-10227 – Messenger Media Messages: Compact design for quotes with unfold functionality

  For a better overview, messenger messages with contained quotes are now displayed collapsed with an unfold option to save space within the chat dialogue view

New Feature

• IAGENT-9677 – [Messenger] Display sent WhatsApp Flows and responses

Fix

• IAGENT-9048 – [Messenger Connector] Better Error Messages For Deserialization Errors of Raw Messages
• IAGENT-9501 – [Messenger] Raw Messages Of Messenger Connector Apps Should Display New Lines Correctly
• IAGENT-9836 – Messenger – SSE connections never reestablished after receiving an HTTP 404 response

Improvement

• IAGENT-9169 – [Messenger] Improve Logging of MessagingApiClient

Fix

• IAGENT-8870 – [Messenger] ClassCastException While Attempting to Handle Media with URLs

Improvement

• IAGENT-7374 – [Messenger] Whatsapp Templates – Korrektur Detailansicht
• IAGENT-8145 – [Messenger] Transfer of the BETA Messenger API into the public API
• IAGENT-8238 – [Messenger] Check Connection Fehlermeldungen werden verschluckt

Fix

• IAGENT-7868 – WhatsApp Messenger Connector – First zero of phone number for button always removed
• IAGENT-7955 – [Messenger Connector] Creating Dynamic URL Buttons Does Not Work

Fix

• IAGENT-7955 – [Messenger Connector] Creating Dynamic URL Buttons Does Not Work

Fix

• IAGENT-7868 – WhatsApp Messenger Connector – First zero of phone number for button always removed

New Feature

• IAGENT-1568 – [Messenger] Set „read“ status

  For Messenger chats, a customer message is marked as read when an agent is in chat mode in that chat while the message is coming in, switches to that chat from another chat or mail mode after the message has come in, or when an agent or bot sends a new message. The flag is activated by default and can be disabled in the system settings.

• IAGENT-7546 – [Messenger] HTML Formatierungen für WhatsApp

Fix

• IAGENT-7575 – [WhatsApp Messenger Connector] Long Telephone Numbers Cannot Be Inserted Into Phone Number Registration Field
• IAGENT-7610 – Messenger Connectors – SSE connections not closed and reopened if connection problems occur
• IAGENT-7647 – [WhatsApp Messenger Connector] Falsche Message Template Kategorie

Fix

• IAGENT-7955 – [Messenger Connector] Creating Dynamic URL Buttons Does Not Work

Fix

• IAGENT-7868 – WhatsApp Messenger Connector – First zero of phone number for button always removed

Fix

• IAGENT-7610 – Messenger Connectors – SSE connections not closed and reopened if connection problems occur

Fix

• IAGENT-7647 – [WhatsApp Messenger Connector] Falsche Message Template Kategorie

Fix

• IAGENT-7647 – [WhatsApp Messenger Connector] Falsche Message Template Kategorie

Fix

• IAGENT-7575 – [WhatsApp Messenger Connector] Long Telephone Numbers Cannot Be Inserted Into Phone Number Registration Field

New Feature

• IAGENT-6240 – [msg API] WhatsApp: Share Products With Customers

Improvement

• IAGENT-6914 – [Messenger] WhatsApp Message Templates – Upload media samples in UI
• IAGENT-7293 – [Messenger] WhatsApp Messenger Connector – Deutsche Übersetzung von Branche

Fix

• IAGENT-6879 – [Messenger] WhatsApp Messenger Connector – Kontakt soll im Namen auch die Telefonnummer enthalten
• IAGENT-6960 – [Messenger] Timeout von allen Messenger Connectoren anpassen

Fix

• IAGENT-6879 – [Messenger] WhatsApp Messenger Connector – Kontakt soll im Namen auch die Telefonnummer enthalten

Improvement

• IAGENT-6771 – [Messenger] Redundanten Message-ID-Merk-Mechanismus entfernen

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange
• IAGENT-6642 – [WhatsApp Messenger Connector] CVE-2021-37714 Jsoup
• IAGENT-6840 – Whatsapp Message Templates: Error wenn keine Samples gesetzt

Fix

• IAGENT-5499 – [Messenger] Das Runterfahren von Messenger Eingangskonten dauert zu lange

New Feature

• IAGENT-5517 – [WhatsApp Messenger Connector] WhatsApp Embedded Signup
• IAGENT-5581 – [WhatsApp Messenger Connector] Neue RAW Nachrichtentypen „List message“ und „Reply buttons“

Fix

• IAGENT-5665 – [Messenger] EventSource NullPointerException bei Release des Connectors, wenn Push API deaktiviert

New Feature

• IAGENT-1668 – [Messenger] Neuer Nachrichtentyp: Raw
• IAGENT-1673 – [WhatsApp Messenger Connector] Raw Nachrichtentyp: Template Message

Improvement

• IAGENT-5344 – Facelift ’21 Messenger Connector Anpassungen

Fix

• IAGENT-5256 – Nach Eingabe des vorhandenen API Keys wird der Client nicht angezeigt
• IAGENT-5290 – Messenger Connectoren führen zuviele Requests gegen die Messaging API aus

Fix

• IAGENT-9676 – Encoding of arabic texts in Youtube app
• IAGENT-10218 – Youtube-App: Bugs Collection

Fix

• IAGENT-6737 – Youtube-App: Attachments within the answer lead to the wrong answer text

New Feature

• IAGENT-5624 – App zum Entfernen des Auto-Submitted: auto-generated Headers bei Antworten auf externe Rückfr./WL. von Zendesk

New Feature

• IAGENT-5624 – App zum Entfernen des Auto-Submitted: auto-generated Headers bei Antworten auf externe Rückfr./WL. von Zendesk